Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://milestoursandtravels.co.in website (the "Service") operated by Miles Tours and Travels ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Booking and Confirmation

1.1. All bookings made through our website, phone, or WhatsApp are subject to availability and confirmation by Miles Tours and Travels.

1.2. A valid mobile number and email address must be provided at the time of booking. Confirmation details will be sent via SMS and/or email.

1.3. It is your responsibility to provide accurate pickup location, date, and time. Any changes must be communicated at least 2 hours in advance (subject to availability).

2. Pricing and Payment

2.1. All fares displayed on our website are indicative and may vary based on actual distance, time, tolls, parking, and state border taxes.

2.2. The final fare will be calculated as per our corporate rates (available on request) or as agreed at the time of booking.

2.3. We accept payments via cash, UPI, credit/debit cards, and bank transfers. For corporate clients, monthly invoicing is available.

2.4. Any additional charges (toll, parking, permit fees) will be payable directly to the driver or added to the final bill.

3. Cancellation and Refund

3.1. Cancellations made more than 24 hours before the scheduled pickup time: Full refund (if paid online) or no cancellation fee.

3.2. Cancellations between 12 to 24 hours before pickup: 50% of the estimated fare will be charged.

3.3. Cancellations within 12 hours of pickup or no-show: 100% of the estimated fare will be charged.

3.4. Refunds for online payments will be processed within 7-10 working days to the original payment source.

4. Driver and Vehicle

4.1. We reserve the right to change the vehicle or driver without prior notice due to unforeseen circumstances. In such cases, an equivalent or upgraded vehicle will be provided at no extra cost.

4.2. The driver has the right to refuse service if the customer is found to be under the influence of drugs or alcohol, or if their behaviour is deemed unsafe or abusive.

4.3. Customers are responsible for any damage caused to the vehicle during the rental period due to negligence or violation of traffic rules.

5. Liability

5.1. Miles Tours and Travels is not liable for any loss, injury, or damage arising from accidents, theft, or natural calamities during the journey.

5.2. Customers are advised to keep their valuables with themselves. We are not responsible for any items left in the vehicle.

5.3. In case of mechanical breakdown, we will arrange an alternative vehicle as soon as possible. No refund will be provided for the delay.

6. Use of Website

6.1. You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the site.

6.2. We may terminate your access to the website without notice for conduct that violates these Terms.

7. Intellectual Property

The content, logo, and design of this website are the property of Miles Tours and Travels and may not be reproduced without written permission.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

• By email: booking@milestoursandtravels.co.in
• By phone: +91 88790 99744
• By mail: A-505, Satya Sai Krupa Apartment, Satya Nagar, Borivali West, Mumbai 400092