Frequently Asked Questions

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle. Last-minute and same-day bookings are accepted subject to availability.

Yes. You can cancel up to 2 hours before pickup at no charge. Cancellations within 2 hours of pickup may attract a cancellation fee equal to the driver allowance.

Yes. Pickup time, location, vehicle type or itinerary can be changed up to 2 hours before the trip via WhatsApp or by calling +91 88790 99744.

Yes. You receive an instant booking confirmation on WhatsApp with the booking ID, vehicle and fare. Driver details (name and phone) are shared 2 hours before pickup.

We accept Cash, UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking and Razorpay. Card payments via payment link incur a 2.5% gateway fee.

For local and airport transfers, you can pay at the end of the trip. For outstation trips, a 25% advance is required to confirm the booking; the balance is paid to the driver at trip start.

Refunds for cancelled bookings are processed to the original payment method within 5–7 working days. Cancellations made 2 hours before pickup are fully refunded; later cancellations forfeit the driver allowance.

Quoted fares include applicable taxes and driver allowance. Toll, parking and state border permits are charged at actuals and shown on the final invoice.

A one-way cab from Mumbai to Pune (approx. 150 km) starts from ₹3,000 for a sedan (Swift Dzire) and ₹4,500 for an SUV (Innova Crysta), inclusive of driver allowance and base fare. Toll and parking are charged at actuals. Use our booking form for an instant fixed quote for your pickup location.

A one-way cab to Shirdi (approx. 240 km) starts from ₹4,200 for a sedan and ₹6,500 for an Innova Crysta. A 2-day round trip in a sedan starts from ₹7,800 including driver allowance and tolls. Tempo Travellers for groups of 10–20 passengers are also available. See our Mumbai to Shirdi cab page for details.

A full-day local package (8 hours / 80 km) starts from ₹1,500 for a CNG sedan and ₹2,200 for an Innova Crysta. Extra hours are billed at ₹100–₹150 per hour and extra kilometres at the applicable per-km rate. Contact us for a customised sightseeing or shopping itinerary.

Yes. A GST-compliant tax invoice is issued for every booking. Corporate clients can share their GSTIN at the time of booking and it will appear on the invoice. Invoices are emailed after trip completion and are downloadable from your customer account.

Outstation fares are calculated on per-kilometre rates with a daily minimum (300 km/day for round trips). Driver allowance, night halt, toll and parking are added separately. We provide a fixed all-inclusive quote before booking.

Yes. One-way cabs are available to all major destinations from Mumbai including Pune, Lonavala, Mahabaleshwar, Shirdi, Nashik and Goa. One-way fares are economical when you don't need a return.

For multi-day outstation trips a driver allowance of ₹400/day and a night halt charge of ₹300 (₹500 for SUV) apply. These are clearly shown in your quote.

Yes. Multiple pickup/drop points and sightseeing stops are allowed. Please share the full itinerary at booking so we can quote accurately based on total kilometres.

Yes. We offer 24/7 transfers to and from CSIA Terminal 1 (domestic), Terminal 2 (international) and Navi Mumbai Airport at flat fares with flight tracking and meet & greet.

Yes. Our drivers track your flight in real time and adjust pickup time automatically. The first 60 minutes after landing are free; after that nominal waiting charges may apply.

Yes. On request the driver will meet you at the arrival exit gate with a name-board. Share the passenger name at booking — there is no extra charge for meet & greet.

Our fleet includes sedans (CNG Swift Dzire, Etios), SUVs/MUVs (Innova Crysta, Innova Hycross, CNG Ertiga) and Tempo Travellers (12–20 seater) for groups. All vehicles are AC and well-maintained.

Yes. All our chauffeurs are licensed, police-verified, English/Hindi/Marathi-speaking and have 5+ years of professional driving experience. Each driver wears a uniform and carries an ID.

No. All our vehicles come with a professional chauffeur. We do not offer self-drive rentals.

Yes. Every vehicle is cleaned and sanitized with hospital-grade disinfectants before and after each trip, with focus on high-touch surfaces.

Miles Tours and Travels is a dedicated chauffeur-driven service, not an aggregator app. Key differences:

• Fixed fares — no surge pricing, ever
• Assigned vehicle — same driver and car confirmed before the trip, not random allocation
• Outstation expertise — specialised in multi-day trips, airport transfers and corporate travel
• GST invoices — issued for every booking
• Direct support — call or WhatsApp our team for any change or emergency

Yes. We offer dedicated corporate travel solutions including employee pick-up and drop, client airport transfers, outstation business trips and event shuttles. Corporate accounts receive GST invoices, monthly consolidated billing, a dedicated relationship manager and preferential rates. Email booking@milestoursandtravels.co.in for a corporate rate card.

Yes. We operate 24 hours a day, 7 days a week, including all public holidays and festivals. Early-morning airport departures and late-night arrivals are our speciality — simply share your flight details and we handle everything.

The drive is approximately 580–600 km and takes 10–12 hours depending on the route (NH66 coastal highway or NH48 via Pune) and traffic. An early-morning or overnight departure is recommended. One-way and round-trip cabs are both available — see our Mumbai to Goa cab page for packages and pricing.

No. Guest bookings are accepted via WhatsApp, phone or our booking form. Creating a free account at customer login lets you track bookings, download invoices and rebook with saved details.

We use your name, phone, email and trip details only to fulfil your booking and send service updates. We never sell your data. Read our full Privacy Policy.

Email booking@milestoursandtravels.co.in from your registered email and we will delete your account and personal data within 7 working days, subject to legal record-keeping requirements.