Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair and transparent for all our customers.
Free Cancellation (More than 24 Hours Before Pickup)
Cancel your booking more than 24 hours before your scheduled pickup time and receive a full refund — no questions asked. We believe in hassle-free travel planning.
- 100% of the booking amount will be refunded
- Cancellation must be made at least 24 hours before pickup
- Applies to all cab types and routes
Late Cancellation (2–24 Hours Before Pickup)
Cancellations made between 2 and 24 hours before your pickup time will incur a 50% cancellation charge. The remaining 50% of the booking amount will be refunded.
- 50% of the booking amount will be refunded
- 50% cancellation charge is applied to cover driver allocation costs
- Refund processed within 5–7 business days
No Show / Last-Minute Cancellation
No refund will be issued in the following situations:
- Cancellation made less than 2 hours before pickup
- Cancellation after the driver has been assigned and is en route
- Customer is not present at the pickup location at the scheduled time (no show)
In exceptional circumstances (medical emergencies, natural disasters), please contact us directly and we will review your case individually.
Refund Timeline
Approved refunds are processed back to the original payment method within 5–7 business days.
To request a cancellation or refund, please contact us via WhatsApp or call us directly. Have your booking reference number ready.
Quick Reference
| Cancellation Time | Refund |
|---|---|
| More than 24 hours before pickup | Full refund (100%) |
| 2–24 hours before pickup | 50% refund |
| Less than 2 hours / No show / After driver assigned | No refund |